Company

  1. Who is m/f people?

    m/f people is a minimalist lifestyle brand and mobile e-commerce business.  We offer best-in-class, primarily gender-neutral products that aim to make life simple for our customers so that they can focus on what matters most.  Our skincare and apparel items are specifically designed to establish a clean and uniform look in the home.  Our replenishment program allows our customers to manage their daily consumables effortlessly.  m/f people is the minimalist solution to a household’s everyday essentials.

  2. Do you have retail stores?

    No, we do not currently operate brick and mortar stores.

Contact Us

  1. How can I contact customer support?

    We are available by email support@mfpeople.com, or phone (310-295-9899) Monday through Friday from 9 a.m. until 5 p.m. PST.

Shopping

  1. What Size Am I?

    See our sizing guide here to learn more:

    What Size Am I?
  2. How fast are orders processed?

    All in-stock orders are processed within 1-2 business days. 

  3. How do I modify my order?

    If you would like to modify your order, contact us at (310-295-9899) or email us at support@mfpeople.com and a customer service representative will assist you

  4. If an item is sold out, how will I know when it is available?

    We are sorry the item you want is sold out and are working quickly to get it back in stock. The best way to be notified when the item is available is by signing up for our email alerts.

Payment

  1. What types of payment do you accept?

    We accept Visa, MasterCard, American Express, and Discover, as well as Paypal, Google Pay and Apple Pay.  We do not accept personal checks or money orders.

Shipping and Returns

  1. What are my shipping options and rates?

    Free Shipping is included on all orders via Fed Ex Ground.   We offer 2 expedited shipping options:  Fedex 2-Day for $15 and Fedex Overnight for $25. Next days shipments must be placed by 12 Noon PST.

  2. Can you ship to a P.O. Box?

    No, we do not ship to PO boxes.

  3. Do you ship internationally?

    We do not ship internationally at this time; however, we are constantly focused on expanding our presence.  Sign up for our email  alerts to be notified about international shipping.

  4. What is your return and exchange policy?

    We will gladly take a return or exchange within 30 days of receiving your products. Returns are subject to a 20% restocking fee and customer is responsible for return shipping costs. All returns must be accompanied by a return authorization number provided by customer support. 

  5. How long does it take for returns to process?

    Please allow 10 business days to process your return and for your account to be credited. 

  6. What should I do if I received a wrong/damaged item?

    If you have received a wrong/damaged item, please contact us immediately at (310-295-9899) or email us at support@mfpeople.com and a customer service representative will assist you.

Apparel

  1. What are the care instructions for garments?

    Wash in cold water, tumble dry low.  Linen garments should hand washed and laid flat to dry

  2. Will there be any shrinkage with care and use?

    There could be some minimal shrinkage after wash. Please follow the wash instructions provided to minimize shrinkage or fabric damages.

  3. What kinds of fabric do you use?

    100% Peruvian Pima Cotton,  polyester, modal and linen are the primary fibers we use in our fabric make ups.

Skincare

  1. Are the products safe to use during pregnancy?

    Yes, m/f products use naturally derived ingredients and are safe for sensitive skin.  Please consult your physician for questions related to skin sensitivities related to your pregnancy. 

  2. Can some ingredients increase sun sensitivity?

    All our products are safe for sensitive skin and do not increase sensitivity to the sun.  However, we strongly recommend applying sunscreen after your moisturizer and before any makeup.

  3. Do the product have an expiration date?

    Our products will remain fresh and effective for 12 months.  Although it can still be used beyond this period, we recommend refreshing your products for better results. 

  4. What do I do if I have an adverse reaction to a product?

    Our products are formulated as naturally as possible and are safe for sensitive

    skin.  If you experience any adverse reactions, stop using the product immediately and consult your physician.  

  5. How should the products be stored?

    All m/f skincare products should be stored in dark, room temperature spaces.

  6. Do your products have sulfate, parabens, or potentially harmful ingredients?

    All our products contain naturally derived ingredients, are animal cruelty-free, and are made without parabens, and gluten. The super scrub face and hair care does have a sulfate and some products do contain synthetic ingredients.